Customer service in HubSpot
$
Pricing
Starting at $1,000
The pricing of service hub configuration varies based on based on complexity.
Why optimize your customer service operations?
It will increase your customer response rate, satisfaction, retention rate, and revenue
Customer service is one of the three core revenue pillars of a business—alongside marketing and sales—because great service drives repeat business, upselling opportunities, and positive referrals.
Checklist: optimize you service operations
- Channels Integration: Connect all communication channels—email, chat, social, and more—into a single, centralized support hub.
- Streamline incoming inquiries
- Unify diverse channels for consistent service
- Ticketing System Setup: Configure ticket properties, custom views, and automation to manage cases efficiently.
- Customize ticket records for quick insights
- Filter and prioritize important issues
- Service Pipeline Optimization: Define clear stages and workflows to ensure smooth ticket progression from start to finish.
- Map real-world support processes
- Automate stage transitions and notifications
- Automated Routing & SLAs: Implement smart routing for ticket assignments and set Service Level Agreements for timely responses.
- Assign tickets based on capacity and expertise
- Monitor performance with SLA dashboards
- Knowledge Base & Customer Portal: Develop a self‑service library and portal to empower customers and reduce support load.
- Create FAQs, guides, and troubleshooting videos
- Enable customers to track and manage their tickets
- Customer Feedback & Surveys: Use automated surveys and feedback tools to continuously improve service quality.
- Collect insights immediately after interactions
- Refine support processes based on real feedback
- Performance Analytics: Regularly review key support metrics to identify trends and optimize operations.
- Track resolution times, SLA compliance, and customer satisfaction
- Use dashboards for clear, actionable insights